VoIP numbers are great to use for a range of business uses, but there are times when you’ll be better off using a standard non-VoIP number to get the job done. But when should you use one, and why? Knowing the answer to this question will save you a good deal of time and help you keep your operations running smoothly.
Here, we’ve outlined five occasions when you should use non-VoIP numbers instead of VoIP numbers for your tech business.
Account Verification and Security
Many platforms block VoIP numbers if you try to use them to create an account or for two-factor authentication. They do this to reduce spam accounts and fraud, but it can be a hassle if you’re trying to get your job done and keep getting held back.
If you need to create a social account or sign up on an ad platform for your business, the simplest way to avoid rejection is by using a non-VoIP number. This will secure your accounts from the start and give you fast access to verification codes.
Customer Support Systems
If your business offers phone support, you’ll generally find that using a non-VoIP number from a reputable provider like SMSPool will improve the reliability of your call quality.
If you’ve used VoIP numbers in the past, you might have noticed your calls dropping or lagging whenever your internet connection was slow, which can be frustrating for your customers. A non-VoIP number runs through the standard phone network, which means it’ll give you a more stable experience, which is especially important if you have a support team that handles urgent calls.
Complying with Regulations
Some industries have rules that require you to use a real, traceable phone number when you’re making certain transactions. You’ll know you’re keeping in line with those rules when you use a non-VoIP number for this purpose.
If you handle sensitive data or offer a tech service or product for sectors like healthcare or finance, you should absolutely be using non-VoIP numbers for all your communications for compliance reasons.
High Value Transactions
Let’s say your tech business deals with payments or contracts, or any kind of secure communication. In this case, you’ll add an extra layer of trust by using a non-VoIP phone number for all your customer communications.
Your clients and partners will naturally view traditional numbers as more reliable, which can make all the difference when it comes to helping them feel more comfortable when you’re having important conversations.
Business Credibility
Everything else aside, simply demonstrating that you have a standard phone number can make your business look established.
Some of your potential customers might be hesitant about calling VoIP numbers because they associate them with spam or scams. So, when you can show them that your business uses a non-VoIP number, you’re reassuring them that they’re calling a legitimate company. This simple act alone can help you improve your response rates and conversions.
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