Issue Tracking Tools

Issue Tracking Tools: Why are they Important?

By Read Dive 5 years ago
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Issue tracking is now a part of the software development life cycle, and it cannot be isolated from software production. There are different types of issues and bugs that appear when software projects are being developed. Just like issue tracking, software testing is also an integral part of the software development process. It required meticulous compliance with the regulations and testing procedures. With the help of placing an issue tracking system, teams can streamline the processes, making it easier for teams to identify, prioritize, assign and fix bugs efficiently. 

It brings Development Teams and Major Stakeholders on the Same Page

Organizations look for issue tracking tools that can be useful in their software projects. One of the main features of an issue tracking tool is that it can be integrated with the current systems and also with other software testing tools. It allows all the development teams and other stakeholders to be on the same page. Previously organizations were into the practice of using spreadsheets for bug tracking and reporting. Typically it worked for small businesses and projects, but it is not sustainable for large businesses and enterprises. 

Importance of having Issue Tracking Tools

Following are a few key points as to why issue tracking tools are so important:

  • Track it right there and then:

For all developers and testers, it is important to track each and every issue that has ever appeared in a software development process. If this is just being practiced as a day-to-day activity and no proper record is maintained, it can have adverse results in the future. This can also cause a lot of time wastage for the development teams. However, with the right issue tracking tool, anyone in the organization can quickly and easily track all these issues and keep a record of these issues and their respective solutions or actions are taken. 

  • Track all the actions for future reference:

With the help of a good issue tracking tool, you can keep track of the actions taken on the issue. Once an issue has been submitted, normally a similar action would be taken for the same issue, so this can be really helpful for teams working in the agile environment. It simply allows a user to track any actions taken on an issue. 

  • Communicate with Other Team Members:

It is always important to communicate with the development teams so that they can update what they are working on. Traditionally, an issue tracking system prioritizes and assigns tasks to the team members. All team members can view what issues they are working on, or have worked in the past. 

When managing a project, placing the right issue tracking tools can be very helpful for business growth. They work as support in managing the issues, as defects and issues are normally appear at any time in the software development process. These tools can be integrated with software testing tools to achieve quality applications. 

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