cloud pbx

What is Cloud PBX and What it Means for your Business?

Last updated on June 23rd, 2022 at 04:28 am

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Cloud PBX is a Private Branch Exchange for telephone exchange that relies entirely on the cloud for internet-based telephony. Hosted PBX is a superlative solution that saves both money and space when compared with traditional servers. Not just that, traditional PBX is complex and clunky.

Cloud PBX phone systems have become increasingly popular amongst business owners in recent years. Small business owners find the ability to add a robust phone system that has all the tools that are needed, without the need to install any equipment, very appealing.

How does Cloud PBX work?

Cloud PBX is an internet phone system. The provider of the cloud PBX phone system is responsible to house the PBX system and provide you with the phone services. Your desk phone gets connected to the router, and all the calls, signals, and features get handled through a server that is at the provider’s physical location.

What are the benefits of Cloud PBX?

Low cost

The affordability of having Cloud PBX is one of the best benefits for businesses. As this is the only service, there is no need to purchase any physical equipment. The only equipment you might need is the VoIP-enabled desktop phones. Some services also give you an option to route all the calls to employee cell phones. You also get to save on installation and maintenance costs because of the lack of equipment involved. It also gives you a lot of control over how much you pay, since you only pay for the features that you need.


Cloud PBX phone systems offer significant benefits in terms of flexibility. The world is increasingly moving towards non-traditional work environments. Therefore, it has become a priority for many businesses to be reachable anywhere and anytime. A hosted PBX solution allows you to make business calls through your smartphone or laptop, as long as you have an internet connection. For businesses that are planning to change their location, shifting equipment is one issue that they do not need to worry about.

Reliable service

Many businesses rely on phone communication to function daily. Therefore, having a reliable service is a must. Traditional landline systems use copper cables to transfer phone calls, which are vulnerable to natural disasters, vandalism, and natural wear and tear. It can cause a regular outage of your phone service that many companies might not be in a position to afford. As Cloud PBX systems use the internet, it means that your phone service is as strong as your internet connection. Since all your data is stored on the cloud, there is less chance of your system facing any downtime due to an issue. The service providers usually have several servers in different physical locations, and each server contains identical information. So even if one system fails, another can take its place instantly.

What are the disadvantages of having a Cloud PBX system?

Even though hosted PBX service is one of the popular options amongst business owners in current times, it may not be the right option for your business. If your company does not have access to a high-speed internet facility, relying on Cloud PBX systems may be frustrating for you. The system is completely dependent on the internet, so if you have an unreliable internet service provider, this system might not be the best fit for you.

What is the most popular PBX provider currently?

AXvoice is currently one of the highest-ranking PBX providers in the United States and Canada. A reason for this is because it has one of the most affordable packages for businesses, without compromising on the features. Currently, their Small Business Plan, which costs USD 29.99 per month. It includes 1500 free minutes to any landline or mobile number in the United States or Canada, including free in-network minutes. It also offers a Home Office Plan for USD 14.99 per month which includes 200 outgoing minutes, free in-network calling, and free equipment.

Here is the list of features that AXvoice offers:

  • Call forwarding: This feature lets you redirect your phone calls to your cell phone. You can also pre-specify the numbers where your phone calls should get redirected in case our ISP is down.
  • Enhanced voicemail: It lets you access your voicemail from any web browser or through registered email without the need to have physical access to your VoIP phone.
  • Do Not Disturb: This feature lets you enjoy your family time by turning on the DND option on your AXvoice VoIP phone.
  • Failover: This feature never lets your incoming calls fail. It redirects your incoming calls to another number in case your ISP is down.
  • Conference call: This lets you add more callers to an ongoing phone call. All you need to do is press one button, which adds new members to the phone call. It also lets you disconnect with the second caller without hanging up on the original caller.
  • Blacklist: Using your AXvoice Dashboard, you can block specific numbers from calling you. You can add as many numbers to your block list as you want.

When choosing the best Cloud PBX provider for your business, there are many factors that you should keep in mind. AXvoice is a popular choice amongst business owners because it is reliable. You would not have to worry about any security breaches or fraud since the companies using AXvoice’s services have good reviews about it. AXvoice also has a 15-day money-back offer, which lets you try their service for a couple of weeks and then decide if it is worth your investment or not. It also allows you to use your number, so if you already have a phone number at work, you do not have to go through the hassle of changing it.

Another factor to keep in mind before purchasing a Cloud PBX provider is the kind of customer service it offers. AXvoice has a 24/7 live chat facility that guides you through any issues that you may find yourself stuck in.

If you are looking to switch from your traditional phone system to a Cloud-based PBX phone system, AXvoice seems to be a reliable option. With the ongoing work from home situation, this switch will be a cost-efficient and smart choice for your business.